Patient Transporter Lead

Leadership Role In Patient Transportation

Provides team leadership and assists the team in training, scheduling, and workflow to ensure customers are serviced and administrative duties are completed in a timely manner. Directs and maintains accountability for complex, multi-faceted programs. Provides administrative support through the appropriate use of software and / or other tools. Acts as a subject matter expert and resource for others on the team. Exhibits initiative and knowledge to assure operations carry on in the usual manner in management's absence.

Assumes accountability for the assessment of educational needs and develops, implements, evaluates, and revises educational programs / orientation / curriculum / materials, using principles of education and adult learning to enhance learner competence. Provides direction and instruction to team members according to department standards and regulatory requirements. Assists leadership in resolving work related issues. Acts as a mentor related to open / direct communication and fosters team building and leads work teams across disciplines / departments. Supports staffing and scheduling practices including planning, and organizing day to day services of team members based on workload, patient volumes, experience, and availability. Ensures adequate, safe, and clean equipment is available for transporting of patients and staff are educated on proper use and storage. Assists in the development / data collection / analysis / action plan related to area of responsibility.

Required High School Diploma or equivalent 2 years of relevant experience Customer service environment with increasing level of responsibility CRT-Basic Life Support Instructor (BLS INSTR) - AHA American Heart Association 90 Days Or CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days Preferred Associate's Degree CRT-EPIC Credentialed Trainer - Unknown Unknown Upon Hire