Senior IT Solutions Architect

Job Information Number

ICIMS-2025-9163

Job function

Technical Service & Support

Job type

Full-time

Location

Bedford - 180 Hartwell Road Bedford, Massachusetts 01730 United States

Country

United States

About the Position Introduction

Werfen

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Overview

Position Summary

The Senior IT Solutions Architect is responsible for identifying and understanding customer requirements to successfully integrate IL's IT Solutions. This includes, but is not limited to, connectivity, interfacing, cybersecurity and workflow starting with pre-sale to go-live by providing technical leadership, expertise and guidance related to the workflow design, and implementation of these solutions to enable business objectives. Generates design to address customer needs; work with appropriate stakeholders to ensure Implementation team understands requirements and delivers successful solutions.

Responsibilities

Key Accountabilities

Essential Functions :

• Provides pre-sale consulting, design, implementation and go-live support to current and potential customers
• Performs detailed analysis of customer clinical and IT environment to understand workflow and functionality to determine configuration needs
• Collaborates with Sales & Applications Consultants to design customer solutions
• Plans, creates, designs and presents IT solutions workflows, network architecture diagrams, drawings, and visual communication(s) to customers and internal stakeholders for review and approval
• Serves as voice of the customer liaison with internal stakeholders
• Provides escalated on-site support as requested by IT Solutions Manager
• Provides Project Management support during solution implementation
• Responsible for ensuring all security clearances and documents are completed and provided to customers within defined timeframe
• Understands gaps, proposes mitigation plans, and escalates as required to ensure complete customer satisfaction
• Ensures designs are in compliance with all regulatory policies, procedures and records
• Identifies opportunities to streamline and create more effective tools and processes and drives change.
• Provides technical leadership, consulting and direction to the Solutions Architect team. Maintains technical competency with market changes; researches and recommends training courses webinars, podcasts etc.

Secondary Functions :

Internal Networking / Key relationships

To be determined based on department needs, to include interactions such as :

Qualifications

Skills & Capabilities :

Strong interpersonal and communication skills, both verbal and written

Minimum Knowledge & Experience required for the position

Bachelor's degree in Information Technology, Computer Science or Engineering required or equivalent experience in lieu of a degree will be considered.

Minimum of seven years' experience in customer facing / support role within medical device or healthcare field

Expert knowledge of cybersecurity, keeps current within industry trends and mitigation, preferred

Travel requirements : Up to 50% of time

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual's race, color, religion, gender, sexual orientation, gender identity / expression, national origin / ancestry, age, mental / physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 7,000 employees around the world comprise our Werfen team.

www.werfen.com

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