Centrex Operator

Centrex Operator

Under indirect supervision, receives incoming calls, pages medical center personnel on request, and maintains various records, as required.

This description is for recruitment posting purposes only. It has not received full HR review and approval.

Essential Responsibilities :

• Receives and routes incoming calls to appropriate stations.
• Pages medical center personnel records and processes request for telephone equipment repairs.
• Serves as central communication point for all in-house emergencies, i.e. : Code Red, Code Pink, Code Blue, and general disasters.
• Responds to callers inquiries following established procedures and policies.
• Performs various clerical duties such as maintaining current reference of patients location, listing of on-call personnel, and listing of beeper personnel.
• Provides general information for patients and personnel, maintains database for physician and employees work and home telephones.
• Announces appropriate and urgent messages as approved by supervisor paging systems.
• Operates Motorola paging system, CRT.
• Does pager review for repair.
• Performs other related duties, as required, such as but not limited to operate Health Phone, TTY, KPDS, oxygen alarm, elevator emergency, and monitors administrative disaster system.

Basic Qualifications :

Preferred Qualifications :

Notes :

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.