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Job Description

Job Description

VIPdesk Connect is a certified B-Corp, women-owned corporation, and Best Workplace winner committed to team member happiness. At VIPdesk Connect, we are passionate about delivering “more human” customer service. Our core values are central to how we do business. That’s why we have partnered with some of the world’s best iconic brands to provide an elevated customer experience.

What We Hire For

While most of our hiring is for Customer Service Representatives (Brand Ambassadors)—remote professionals who provide world-class service on behalf of the brands we support—we also seek talented individuals across a variety of corporate and operational functions that keep our business running.

What a Brand Ambassador Does

Deliver exceptional customer support via phone, email, chat, or social media.

Represent well-known brands with professionalism, empathy, and enthusiasm.

Work from home while staying engaged in a collaborative, remote team environment.

Use technology to troubleshoot customer issues and provide tailored solutions.

Who We're Looking For

Customer-focused professionals who thrive in a fast-paced, remote work setting.

Strong communicators with the ability to build rapport and problem-solve.

Tech-savvy individuals who are comfortable navigating multiple systems.

Candidates based in the United States (our roles are remote but location-dependent).

How to Apply

If you’re interested in future opportunities at VIPdesk, submit your resume today! We’ll keep your application on file and contact you when a role that fits your skills and experience becomes available.

Who We Are

At VIPdesk Connect, we believe brand loyalty is earned with every customer interaction. Each experience is an opportunity to reinforce a customer’s love for a brand. And no matter how leading-edge our technology is, it will never replace the power of the one-to-one connection. It’s why we have built a culture that cares. It is why our team knows how to connect with customers, human to human. We believe in creating a supportive workplace where we listen to one another, feel comfortable sharing ideas, and work together to achieve our goals. Our positive energy leads to team member innovation, creativity, and happiness.

VIPdesk Connect is an Equal Employment Opportunity and Affirmative Action Employer committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our team members invest in their work represent a significant part of not only our culture but our reputation and the company’s achievement. We embrace and maintain a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M / F / D / V

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.