Telecom Sales Support Associate

At DelaGroup Management, Inc., we don’t just sell phones—we help people stay connected to what matters most. As a Telecom Sales Support Associate in San Diego, you’ll work with AT&T to bring tailored wireless solutions to residential customers, offering everything from the latest smartphones to budget-smart plans. Friendly, curious, and ready to learn? You’ll fit right in.

As a Telecom Sales Support Associate, you'll be the friendly guide introducing residential customers to AT&T's world of connection. The Telecom Sales Support Associate simplifies cell phone services with clear explanations, troubleshoots, setup questions with patience, and celebrates each successful activation - ensuring every customer begins their journey with confidence and a smile.

Key Responsibilities of the Telecom Sales Support Associate

• Drive wireless awareness by showcasing AT&T cell phones and service plans through outreach efforts, product demos, and promotional events.
• Support activations and upgrades by verifying customer eligibility, preparing documentation, and ensuring accurate setup of devices and accounts.
• Deliver product expertise by clearly explaining phone features, pricing structures, and plan benefits tailored to individual needs.
• Troubleshoot service issues by resolving connectivity concerns, clarifying device functionality, and escalating complex cases to technical teams when needed.
• Maintain CRM systems with detailed records of customer interactions, service milestones, and device preferences to support retention and compliance.
• Assist merchandising efforts by organizing displays, supporting launch events, and contributing to campaigns that boost visibility and engagement.