Market Service Leader

Market Service Leader

Job Locations

US-IN-Munster

Category / Function

Retail Banking Center

Position Type

Regular Full-Time

Requisition ID

2025-18291

Workplace Type

On Site

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

The Community Banking Market Service Leader (MSL) serves as a subject matter expert and operational coach for banking centers in a defined market. The Market Service Leader is responsible to assist the Community Banking Market manager and the Banking Center Managers relative to the oversight of the cash handling and operations of the banking centers. These areas include assisting with training on cash handling policies and procedures, vault safekeeping, audit reporting, and branch security. The Market Service Leader supports client sales and service expectations by ensuring Client Service Representatives have appropriate product knowledge and conduct relevant discussions to uncover client needs to provide referrals to the banking team. The Market Service Leader is the liaison with Community Banking Operations, Risk, and Audit partners. Market Service Leaders also supervise the Market float positions to ensure sufficient staffing support is available at all market locations.

Salary Range

The salary range for this position is $21.50 / Hr. - $37.50 / Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

Key Accountabilities

Market Operational / Service Leader

Provides operational and service guidance to market banking centers to ensure all client service standards are met or exceeded.

• Ensure appropriate oversight of banking center operations including compliance with bank policies and procedures, audit standards, legal and regulatory requirements, and security practices and procedures.
• Conducts regular meetings with banking center staff to build technical knowledge, proactively review new policies / procedures, and identify areas for improvement.
• Responsible for reviewing daily / weekly / monthly operational reports and taking appropriate actions to oversee clearing of missing or exception items such as cash over / short items, missing CIP information or signature cards, and safe deposit audits.

Supervises Market Float Positions

Supports and Leads Change Management

Qualifications and Education Requirements

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank.

Join our team!

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If you're qualified for a position but need additional help with the application because of a disability, please email HRservices@oldnational.com (This email will respond to accommodation requests only.)