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Supv Office (BMG)

Supv Office (BMG)

Beacon Health SystemSouth Bend, Indiana, United States, 46601
30+ days ago
Job type
  • Full-time
Job description

Supv Office (BMG)

Reports to the Director / Practice Manager of the respective site within BMG. In collaboration with the Director / Practice Manager, is responsible for the effective coordination of all daily operational support functions of the assigned facility and performs duties necessary to maintain a smooth functioning and efficient physician office. Responds to daily operational issues when the Director / Practice Manager is absent or unavailable.

MISSION, VALUES and SERVICE GOALS

  • MISSION : We deliver outstanding care, inspire health, and connect with heart.
  • VALUES : Trust. Respect. Integrity. Compassion.
  • SERVICE GOALS : Personally connect. Keep everyone informed. Be on their team.

Assists in the overall operational staffing support functions of the assigned facility by :

  • Maintaining overall responsibility for scheduling of the staff in order to provide adequate coverage for clerical and other support staff.
  • Supervising the clerical staff, coordinating patient care, supervising and coordinating the training for all personnel.
  • Participating in the compilation of information for employee performance appraisals; also assisting with employee relation matters, such as corrective actions and disciplinary actions.
  • Assisting the Director / Practice Manager with interviewing prospective new employees, mid-level providers and physicians; also providing a comprehensive orientation for new employees, mid-level providers and physicians.
  • In collaboration with the Director / Practice Manager, developing training and education for the staff, mid-level providers, and physicians; also utilizing other sources.
  • Maintaining smooth daily operations in the various clerical pods and clerical support activities; also maintaining public relations.
  • Conducting regular unit meetings to keep employees informed of directives, policies and procedures.
  • Being responsible for the hiring / selection and (if necessary) termination of employees, under the supervision of the Director / Practice Manager. Also evaluating the performance of the staff (being directly supervised) and recommending, preparing and administering disciplinary actions as needed.

    • Assists with maintaining a smooth-functioning and efficient physician office by :

  • Assisting with the development of patient billings, medical records and office activities and monitoring fees and reimbursement.
  • Participating in the budget process with the Director / Practice Manager; also assisting with the effective management / control of expenses.
  • Ordering, tracking and maintaining an inventory of supplies.
  • Assisting with decisions on selecting vendors and purchasing supplies / equipment.
  • Reviewing charge posting and coding for accuracy.
  • Ensuring that the practice is accurately capturing all necessary patient data and other information to properly bill and collect practice fees.
  • Supervising the daily deposits in order to ensure accuracy and timeliness.
  • Working closely with the Director / Practice Manager on the accounts payable processes.
  • Handling all mail and correspondence.
  • Assisting with the identification of maintenance and repair matters (i.e., pertaining to the building and grounds.
  • Assisting in monitoring the telephone system.

    • Providing seamless operation of the physician office in order to promote ongoing effective customer service by :

  • Collaborating with the Director / Practice Manager on marketing and advertisements for the site.
  • Responding immediately to patient concerns and / or complaints; also ensuring that patients are treated in a friendly and highly-effective manner.
  • Performing follow-up and ensuring the timely resolution of customer service matters, while seeking assistance from the Director / Practice Manager as necessary.
  • Keeping the Director / Practice Manager apprized of all issues which have the potential for a disruption of service.
  • Working collaboratively with the Director / Practice Manager to address Physician issues.
  • Serving as the communication resource (e.g., disseminating, explaining and interpreting policies / procedures and regulations), especially in the absence of the Director / Practice Manager.

    • Plays a key role in the development and maintenance of the physician office's information systems by :

  • Making changes in the Physician appointment scheduling template as necessary.
  • Assisting in the development of plans for hardware and software needs.
  • Facilitating the timely implementation, education and training of information system changes (e.g. implementation of an employee medical record (EMR) appointment reminder function and lab results communication module).

    • Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by :

  • Apprizing the Director / Practice Manager, in a timely manner, of unusual situations requiring additional assistance or support.
  • Participating in continuous quality improvement by identifying areas of opportunity and the initiating the necessary actions.
  • Maintaining records, reports and files as required by established policies and procedures.
  • Completing other job-related assignments and special projects as directed.

    • ORGANIZATIONAL RESPONSIBILITIES

    Associate complies with the following organizational requirements :

  • Attends and participates in department meetings and is accountable for all information shared.
  • Completes mandatory education, annual competencies and department specific education within established timeframes.
  • Completes annual employee health requirements within established timeframes.
  • Maintains license / certification, registration in good standing throughout fiscal year.
  • Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position / department.
  • Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
  • Adheres to regulatory agency requirements, survey process and compliance.
  • Complies with established organization and department policies.
  • Available to work overtime in addition to working additional or other shifts and schedules when required.

    • Commitment to Beacon's six-point Operating System, referred to as The Beacon Way :

  • Leverage innovation everywhere.
  • Cultivate human talent.
  • Embrace performance improvement.
  • Build greatness through accountability.
  • Use information to improve and advance.
  • Communicate clearly and continuously.

    • Education and Experience

  • The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma is required; a Bachelor's degree is preferred. A minimum of three years of related healthcare experience is required, and three years of management or supervisory experience is also required. Proficiency with coding systems such as ICD-9-CD, CPT-4 (HCPCS) was attained, is required.

    • Knowledge & Skills

  • Requires a working knowledge of general medical office methods, practices and procedures and medical record file systems.
  • Requires a working knowledge of third-party reimbursement procedures and requirements, including Medicare / Medicaid and commercial insurance carriers.
  • Requires a working knowledge of medical terminology, anatomy and physiology and the ability to utilize established and specialized technical coding processes.
  • Demonstrates proficiency in basic computer skills (i.e., data entry, word processing and spreadsheets). A basic understanding of database applications is desired.
  • Requires solid office / secretarial skills, including the ability to operate standard office equipment as required by the needs of the office.
  • Demonstrates the strong leadership skills necessary to gain the cooperation and support from the staff and Physicians.
  • Requires the organization and analytical skills necessary to analyze situations / problems and provide timely resolution and work effectively with day-to-day problems.
  • Demonstrates the interpersonal and communication skills (both verbal and written) necessary to deal effectively with a diverse group of people and provide clear and effective explanations.
  • Demonstrates a strong interest in the ongoing development of one's leadership skills and also the desire to participate in management development activities.

    • Working Conditions

  • Works in a medical office environment.

    • Physical Demands

  • Requires the physical ability and stamina to perform the essential functions of the position.

    • PI7dcbb4f65fa4-30511-38166665

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    Supv • South Bend, Indiana, United States, 46601

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