Operations Supervisor

A company is looking for an Operations Supervisor, 3rd Party to lead and supervise associates in a remote setting.

Key Responsibilities

Lead, train, and supervise associates to maximize performance and efficiency

Track performance and recommend procedural improvements

Participate in the resolution of client issues and ensure compliance with relevant laws and policies

Required Qualifications, Training, and Education

2+ years of experience as a Team Lead or Supervisor in a Call Center or Customer Service environment

Knowledge of collections, medical terminology, and healthcare administration

Experience in performance management, staffing, and training

Proficiency in personal computing, including MS Office applications

Ability to work in a fast-paced, deadline-oriented environment