Sailpoint Technical Support Lead Engineer, Assistant Vice President

This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

State Street's Global Cybersecurity (GCS) Identity and Access Management (IAM) Department is seeking an SailPoint Technical Support Lead Engineer.

What you will be responsible for

Manage / mentor team members, and provide training as required.

Lead ongoing operational technical support team for SailPoint.

Provide subject matter technical domain expertise in addressing complex production issues that encompass a wide range of internal and external systems, components, and processes.

Work with / within or create Standard Operating Procedures (SOP) that governs day to day processes.

Exhibit integrity and ability to follow through on commitments and deadlines.

Consult with business product owners and delivery managers to troubleshoot and drive solutions to operational issues.

Support Internal and External Audit reviews and work with delivery and operational leads to provide timely information.

Engage the External Software Vendor Partners to ensure key issues are resolved in a timely manner and SLAs are consistently adhered to.

Collaborate with teams (consisting of both managed services vendors and in-house support teams) in different time zones to continuously improve operation efficiency by automation and build effective support knowledge base

Should be flexible with working hours to support the project when the business need arises.

Should be comfortable to work in global and culturally diverse teams spanning multiple time zones

Serve as an escalation point for IAM application support and troubleshooting, provides guidance and direction in resolution of escalated issues and / or complex production, application or system problems.

Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.

Own Root Cause Analysis and Problem Management for (IAM) Issues.

Qualifications

Master's or Bachelor's Degree in Computer Science or engineering.

7 to 10 years of experience SailPoint IdentityIQ support, architecture, design, development, configuration, testing, and integration.

Manage / mentor team members, and provide training as required.

Must have experience in application onboarding, provisioning, workflow customization, access review, configuring quick links, Enterprise life cycle events,

Excellent analytical and interpersonal skills.

Excellent verbal, written communication and presentation skills.

Very strong practical experience in implementing large mature incident and change management processes

Team player, Ethical, Self-driven and self-motivated, goal and results oriented.

Experience in building, managing diverse geographically located teams and championing customer satisfaction.

Experience in support or implementation of IAM products.

Experience in implementing SDLC engagements projects, that must include activities such as requirements gathering, analysis, design, development, testing, deployment and application support.

Technical Skills .

Understanding in designing and trouble-shooting high performing, low latency distributed enterprise applications using Java / J2EE

Experience with UNIX / Windows Shell / batch scripting.

Strong database SQL experience in Oracle or SQL Server database environment, Familiar with SQL objects such as index, trigger, stored procedure and proficient in complex SQL query writing.

Experience with GitHub source code repository.

Experience with Apache Open source Hibernate, Siteminder, Web Services and Cloud architecture.

Experience in Autosys, Dynatrace, Splunk monitoring tools.

Experience with MFA, Privileged access management

Experience with Access controls using Active Directory, LDAP and SSO

Experience in Java, Bean Shell / JavaScript, JSP / Servlets, SQL, PowerShell, and XML.

Knowledge of Linux and Windows operating system, Powershell, and Shell Scripts.

Direct Client Experience, including working with client teams in an on-site and offshore model.

Comprehensive knowledge on UNIX.

Knowledge in PL-SQL and solid understanding in SailPoint Database.

Knowledge of incident, problem, change process handling along with DevOps.

Good Demonstration and Documentation skills (should be independent to write RCA, SOP's and KB development).

Experience in Windows Server and configuration.

Experience on Java, Web services, XML and Database query and reporting.

Experience in a Multi-Forest Active Directory environment in a large enterprise.

Additional Preferred Experience

Experience with Vendor Software such as ServiceNow, Workday, and Azure / AWS Cloud.

Experience with State Street PaaS, IaaS+ Private Cloud Framework.

Experience in any other IDM suite (OIM, IBM, Sun, CA, Novell) is an added advantage.

Experience in LDAP, PKI, and SSL technologies would be an advantage.

About State Street

What we do.

State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow.

We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You'll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility.

We truly believe our employees' diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com / careers

Salary Range :

$90,000 - $142,500 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes : our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https : / / hrportal.ehr.com / statestreet / Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com / careers

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Job Application Disclosure :

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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