Helpdesk Technician

Dice is the leading career destination for tech experts at every stage of their careers. Our client, TEKsystems c / o Allegis Group, is seeking a Help Desk Support Technician.

Job Title : Help Desk Support Technician

Location : Hybrid - Remote with occasional onsite visits

Workplace Type : Hybrid

Duration : 6-Month Contract

Pay Rate : $20-$23 / hr

Job Summary :

The Help Desk Support Technician will provide remote technical support to users across the organization, ensuring timely resolution of hardware, software, and application issues. This hybrid role requires occasional onsite visits to the Burlington, VT location (once or twice a month).

Key Responsibilities :

• Deliver remote help desk support using troubleshooting tools and techniques.
• Provide excellent customer service and collaborate effectively with a close-knit IT support team.
• Troubleshoot and resolve issues related to Active Directory, virtual desktops, and general desktop tools.
• Log and escalate incidents accurately using ticketing systems.
• Support a wide range of IT applications in a complex healthcare environment.
• Coordinate with other IT staff to ensure seamless support delivery.

Top Skills Required :

Nice to Have :

Employee Value Proposition (EVP) :

This is a great opportunity to gain experience with Vermont's largest medical center and exposure to Epic , a highly sought-after skill in healthcare IT. The hybrid model offers flexibility while still engaging with a collaborative team.

Work Environment :

Why the Role is Open :

The Help Desk team is undergoing an upgrade to meet increased demand due to higher call volumes and tighter network affiliations.

Benefits (Eligibility May Vary) :

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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