Supervisor, Residential Market Development

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Supervise the daily operations of a geographically assigned sales team that sells to our residential customers offering best-in-class services and supporting the goals of soliciting new prospective customers.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Responsible for meeting and exceeding budgeted headcount and sales goals.
• A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building and leading teams, and developing skills in others.
• Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
• Recruit, interview, hire, and train Residential Market Development staff.
• Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
• Possess the knowledge and expertise to lead, guide, and develop Residential Market Development Specialists in their role.
• Identify knowledge and training gaps within the Residential Market Development Specialist team and develop plans to address them.
• Be familiar with reporting and analytics necessary to drive and support business decisions.
• Collaborate with other departments and or support teams to achieve goals and objectives.
• Work allocated will consist of approximately 60% field work and 40% office work.
• Coach and follow Charter’s Sales Process.
• Communicate territory assignments to Residential Market Development Specialists.
• Monitor the payroll process and ensure timely and accurate approval of all commission payments.
• Handle employee relations issues, including performance appraisals, coaching, and training.
• Completes administrative tasks related to all sales activities and ensures their team does the same.
• Has a detailed understanding of Charters product offerings and value proposition in the markets they sell in.
• Maintains current, in-depth knowledge of the marketplace, including competition, and ensures relationships with customers, business partners, and co-workers are positive and professional.
• Prepares reports as needed.
• Perform other duties as requested by leadership.

REQUIRED QUALIFICATIONS

Required Skills / Abilities and Knowledge

Required Education

Required Related Work Experience and Number of Years

PREFERRED QUALIFICATIONS

Preferred Skills / Abilities and Knowledge

Preferred Related Work Experience and Number of Years

WORKING CONDITIONS

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SDT410 2025-62719 2025

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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