Branch Manager

Branch Manager Opportunity

LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America. We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best. Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture.

Role Profile

Position : Branch Manager

Job Location : Calvert City, KY (Branham)

Job Type : Full-Time Status : Exempt

Summary of the Role

The Branch Manager provides strategic leadership and daily oversight of all branch operations and customer service functions. This role ensures seamless coordination between operations, customer service, purchasing, sales, and field service (where applicable) to deliver high-quality, cost-effective service while driving customer satisfaction and supporting business growth. You will be responsible for managing cross-functional teams, optimizing facility operations, enforcing safety and quality standards, and implementing performance-driven processes across warehouse, customer service, production, shipping / receiving, VMI, counter sales (where applicable), and more. This role is pivotal in supporting the company's strategic objectives by optimizing operational efficiency, elevating customer experience, and contributing to overall profitability. This position reports to the District Manager.

Responsibilities

Operational Leadership

• Plan, schedule, and supervise all operational teams including warehouse / production, safety, quality, shipping / receiving, drivers, VMI, and counter sales (where applicable).
• Oversee facility operations and ensure alignment with strategic company goals.
• Drive efficient daily execution of orders, inventory, and delivery processes.
• Ensure on time delivery for the branch and to support the organization in obtaining its goals and objectives by operating in a cost-effective manner that leads to higher profits.

Customer Service & Sales Support

Quality & Continuous Improvement

Team & Performance Management

Compliance & Safety

Inventory & Financial Oversight

Skills & Abilities

Strong verbal and written communication skills with professional phone / email etiquette and the ability to handle stressful situations in an efficient, professional, and courteous manner.

Proven leadership and team-building capabilities in fast-paced environments.

Ability to organize and prioritize workload and be able to interact effectively with all types of people in a dynamic and fast-paced environment.

Strong analytical and problem-solving abilities; experience using data for performance tracking.

High mechanical aptitude and ability to quickly understand technical product applications.

Skilled in ERP systems, MS Office (Excel, Word), and business communication tools.

Ability to work cross-functionally with sales, purchasing, safety, quality, and field service teams.

Inspirational leader that can motivate and work effectively in a matrix organization with sales, manufacturing, quality, supply chain, and strategic accounts.

Minimum Qualifications

Be at least 21 years of age

5-7 years of related warehousing or production experience

2-3 years of management or supervisory experience

College degree, Business Administration or Industrial Distribution preferred; will consider equivalent degrees

In lieu of degree will consider minimum 7-10 years management experience in an industrial distribution setting

Ability to work nights and weekends, as required

Must be able to successfully utilize the company software

Reliable transportation is a must

Possess excellent customer service skills and the ability to interact with customers, and team members in a professional manner

Strong organizational and communication skills, above average mechanical aptitude, and the ability to interact with a diverse customer base

Background checks and drug screening may be required (by company, customer or DOT requirements in working on-site and operating equipment as required by law)

Preferred Qualifications

Bachelor's degree in Business, Operations Management, or Industrial Distribution

Experience with Lean Six Sigma or continuous improvement initiatives

Familiarity with hose, gasket, or conveyor product lines

Working knowledge of P&L responsibilities

Prior use of ERP systems in an industrial or distribution setting

Physical Requirements and Work Environment

This position is based in a production and warehouse setting, which may involve exposure to a range of environmental conditions. These include fluctuating temperatures (both hot and cold), varying noise levels, exposure to dust, and other typical elements of an active industrial environment. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.