Job Summary : Required Skills :
- Desktop Support (Remote)
- 2-5 years of experience in L2 IT support
- Strong troubleshooting skills for hardware, software, and OS issues
Job Description / Responsibilities :
Experience in supporting overall manufacturing / lab IT systems and IT devices.Familiarity with manufacturing, lab and Data Center IT equipmentIncludes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support / managementAdvanced communications skills to work with multiple teams (Network, Server) and / or OEMs on high priority issues.Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data CenterManage IT Asset lifecycle management for the location / region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)Knowledge / Understanding of GMP and GxPKnowledge / Experience on working in a Clean Room environment and / or Manufacturing environment.Strong focus on quality and attention to detailProvide smart Hands and Feet support for Technology team on demandRack and Stack Support for commissioning / decommissioning infra devices to be provided.Provide physical access to vendors on demand for site / Communication rooms - IDF / MDF / MMR and Data Center / Server room.Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data CenterPrinter Management / usage monitoring and coordinate with Vendors to ensure print services continuity.Co-ordination for cable patching with Vendors or enable on demand.Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer / Voice are available at siteAdvanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support / managementInstalling and configuring hardware and software components to ensure usability by end usersManage IT Asset lifecycle management for the location / region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updatesExperience in supporting overall manufacturing / lab IT systems and IT deviceso Familiarity with manufacturing, lab or distribution center IT equipment
o Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incidentAdvanced communications skills to work with multiple teams and / or OEMs on high priority issuesAdvanced Microsoft skills (server support, etc.)Knowledge / Understanding of GMP and GxPKnowledge / Experience on working in a Clean Room environment and / or Manufacturing environmentStrong focus on quality and attention to detailAdditional Site requirements :
Safety training and proper PPE and / or Lab requirements always applyUnderstanding of GMP / GxP environmento PCs / Servers cannot have any sort of maintenance or patching without approved change control windows
o No systems or devices should ever be rebooted without proper approvals
o Often MLL sites may have isolated networks
Understanding of what critical support means during a P1 or P2 event (i.e. proactive support - spares, crash carts, etc..)Ensure best practices are followed and understood :o 5S (LEAN) or similar methodology in IT rooms / Datacenter
o Requirements to enter a clean room
§ Proper entry procedures, proper gear, etc..
o Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc..)
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
