Customer Care Advocate

Customer Care Advocate

Customer Care Advocates handle inbound customer service inquiries via the telephone and / or email and resolves complex customer issues. The successful candidate will leverage effective listening skills, diligence, strong noetic curiosity, and honest desire to ensure that every customer experience is exceptional. With an understanding of the customers' needs and wants and a focus on delivering solutions that meets those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us. This is a full-time virtual position.

Group Disability : What You Can Expect Group disability insurance is a policy for a company, group, or organization which is meant to provide compensation for its members if they are unable to work and unable to get paid because of a disability. The companies that offer our group insurance are also customers of MetLife. The customers who call into our call center call to file their claims, or to service their active claims. Call types include callers with disability, pregnancy and other serious health issues that prevent them from working. Call types can be emotional depending on the customers reason for filing. The candidates selected for this position will be providing customer service to inbound customers calling our 800 number. MetLife has the highest expectations for our Customer Care Advocates to always provide an exceptional customer experience on every call.

• Always remain professional.
• Never place blame on the customer or employer.
• Make a customer connection.
• Continuous Improvement environment- Always looking to improve both individual performance and the processes we have in place for Disability.

Principal Responsibilities

Required Qualifications

Preferred Qualifications

Business Category Global Customer Service & Operations

At MetLife, we are leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we are dedicated to making a difference in the lives of our customers. Equal Employment Opportunity / Disability / Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.