Disability Operations Manager

Regional Operations Manager

Oversee and ensure the overall profitability of the regional operations center. This includes but is not limited to reaching and exceeding financial & referral goals, properly managing staffing efficiencies throughout the team, managing performance expectations & improvements for existing staff. Present management with regular reporting on any topic requested by the management team.

Major Duties & Responsibilities

• Responsible for the overall production, performance, and quality of the assigned region.
• Plans and organizes daily activities related to production and operations.
• Measures productivity by analyzing performance data, financial data, and activity reports.
• Coordinates with other support departments such as human resources, finance, and IT and BA to ensure successful production operations.
• Determines labor needs to meet production goals.
• Supervisory Responsibilities :
• Hires and trains new employees.
• Organizes and oversees the schedules and work of assigned staff.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Oversee the deposition process at the request of the client or defense counsel.
• Other duties as assigned.

Education / Credentials :

An Associate's Degree or Bachelor's Degree is preferred.

Job Relevant Experience :

Business experience in a healthcare and / or insurance setting is preferred.

Business experience in a Worker's Compensation and / or Auto insurance setting is preferred.

Long Term / Short Term Disability Claims background is preferred.

Job Related Skills / Competencies :

Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential.

Working Conditions / Physical Demands :

Supply and support their own internet services.

Maintaining an uninterrupted internet connection is a requirement of all work from home.

This job description is subject to change at any time.