Hospital Liaison

Overview

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We value quality care as well as a productive, rewarding workplace culture. Our comprehensive benefits include excellent pay, tuition reimbursement, paid vacation time, paid sick time, group health insurance, dental and vision insurance, life insurance plans, disability plans, and 401K.

The Hospital Liaison has an essential role in ensuring a seamless transition for all admissions from acute or postacute care. Your collaborative engagement is significant to coordinate admissions and communication to maintain continuity, and ensure the best care our communities have come to expect. You will generate and manage referrals and admissions from hospitals. You will take the lead developing relationships with hospital discharge planners, and developing initiatives that align with the market to grow business and identify new opportunities. Hospital Liaisons work closely with our AD Concierge and leadership to drive daily admissions. Time management and multi-tasking will be necessary for market growth. Our staff and residents will rely on your knowledge and attention to detail to achieve the best patient experience.

Responsibilities

• Stationed daily at primary account to maximize market engagement, and referral review efforts.
• Review and update CRM dashboard for accurate reporting via Forecast and other communication platforms.
• Respond to all incoming referrals on Careport and / or other referral platforms timely, daily, and throughout the day.
• Provide definitive answers for all incoming referrals within an hour of receiving and / or by end of day, if appropriate.
• Communicate with Business Development and Operations leadership to expedite delays, barriers, and solutions in real time to provide definitive answers.
• Collaborate with AD Concierge on daily updates regarding all pending referrals for Forecast.
• Collaborate with Transitional Advisors on communication with incoming referrals and admissions on CarePort and other referral platforms.
• Timely PCC data input including patient demographics, resident representative, POA, and Guardian information.
• Weekly reports.
• Participate in Quarterly Business Development meetings, aligning initiatives to grow census and market exposure.
• Complete daily Forecast for Team review via Census call, Morning meetings and / or standdown.
• Overseeing Guest Relations and Concierge initiatives including patient rounding, assisting with testimonials, and promoting positive outcomes.

Qualifications

Employment details

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