Operation Supervisor

Join UP! We are lighting the path home, one person at a time.

• Ensures the safety of clients and staff by complying with all safety requirements.
  • Ensures compliance with fire safety policies and procedures.
  • Acts as Fire Safety Guard / Fire Safety Coordinator.
• Screens client arrivals for immediate needs, provides services and/or makes appropriate referrals, as mandated by program.
• Supervises security staff during assigned shift.

• Assists in monitoring resident behavior, medication, and other related activities including crisis intervention and de-escalation.
• Assists in monitoring resident/client medication as required.
  • Ensure medication delivery is properly documented in appropriate logbook in the absence of social service staff, as mandated by program.

• Supervises maintenance staff during assigned shift.

• Monitors cleanliness and maintenance of facility.
• Ensures work orders and requests for repairs are completed in a timely manner.

• Supervises kitchen staff and operations as required by the program.
  • Ensure kitchen staff perform duties as required.
  • Ensures kitchen area and equipment are kept in a clean and sanitary manner.
• Enforces building rules and regulations and reports discrepancies to the Director of Operations.
• Assists with client relocations as needed.
• Supervises and/or perform building security operations and front-desk duties, as needed.
  • Monitors facility keys and access.
  • Monitors building Closed Circuit Television (CCTV) and fire alarm /security panel.
  • Communicate with local fire and police departments as needed.
  • Performs building security tours.
  • Answers phones.
  • Assists in mail distribution to clients according to program policy.
  • Screens visitors based on standard operating procedures (SOP).
• Perform emergency response including CPR defibrillator, AED and first aid, as needed.
• Assesses facility maintenance needs.
  • Performs daily building inspections.
  • Reports discrepancies to supervisor.
  • Generates daily inspection report.
• Reports emergency facility issues as required.

• Oversee all incident reporting and appropriate log entries during assigned shift, as required in the incident reporting policy.
• Assists Director of Operations with coaching, staff training, and development.
• Works closely with the Director of Operations to monitor coverage of assigned staff to ensure compliance with Urban Pathways and regulatory/funding agency regulations, policies, and procedures.
• Ensures all building and operational policies and procedures are followed during assigned shift.
• Maintains ongoing communication with preceding and following shifts, including clinical staff.
• Documents client activities and incident reporting in AWARDS and other web-based applications.
• Complete and submit reports as needed.
• Provides input to the Director of Operations regarding employee performance.
• Monitors the status of work orders during assigned shift.

• Assists the Director of Operations to monitor staffing schedules according to program needs.

• Provides back-up administrative coverage in the absence of the Director of Operations as appropriate.
• Monitors AWARDS and other systems to ensure that all necessary client data is accurate and timely during assigned shift.

• Represents Urban Pathways and responds to inquiries as needed.
• Collaborates closely with vendors and other service providers.

• Responds to email and other inquiries in a timely manner.
• Attend staff meetings, training, and supervisory sessions as required.
• Communicates verbally and in writing in a professional manner at all times.

• High School Diploma, GED or equivalent preferred.
• Minimum of two years of building operations and security experience with at least one year of supervisory experience preferred.
• Experience working with unhoused individuals, individuals in congregate settings, temporary housing, or populations with complex needs (mental health, substance use, etc.).

• Computer skills and knowledge of Microsoft Office (e.g. Word, Outlook, etc.).
• Excellent communication, interpersonal, and crisis intervention skills.
• Ability to work independently and as part of a collaborative team.
• Commitment to maintaining confidentiality and upholding ethical standards in delivery service.
• Bi/Multi-lingual a plus.

Licenses

• Coordinator of Fire Safety and Alarm Systems in Homeless Shelters – F 80 or ability to obtain within three months of employment based on program needs.

• Certificate of Fitness for Supervision of Fire Alarm Systems and Other Related Systems - S-95 or ability to obtain within three months of employment based on program needs.

• First Aid, CPR, AED - ability to obtain within three months.
• Food Handler certification - ability to obtain within three months.
• Valid Security Guard License.
• A valid driver's license is required, with an acceptable driving record that complies with our insurance policy standards.

• May be required to work a flexible schedule including weekends, holidays, and evenings.
• Ability to sit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.).
• Desire to perform the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.

These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.