At NASCAR, you will find a community of passionate individuals who care about our sport and are united in seeing it grow.
We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR!
The Regional Director, Ticketing Operations will directly support all NASCAR Consumer Strategy & Ticket Operations initiatives. The Regional Director will have direct oversight of the track ticket operations in their region. The position collaborates closely with Regional Consumer Sales staff and Consumer Marketing on optimizing Ticket Sales and the guest experience.
The Regional Director, Ticketing Operations will focus on leading directors within their region to achieve successful planning, strategy and execution of all ticket operations. This role oversees the entire ticket operations to ensure that customers are experiencing a first-class guest experience from the purchase process through to the event weekend.
Essential Duties
- Participate in all corporate initiatives and make recommendations on ways to enhance and / or simplify our ticket operations process
Digital ticketing
Managing the ticketing system for efficiency opportunities through existing and new controls in addition to daily balancingConsistent evaluation of our online buying experienceCoordinate pricing & secondary market strategyOversee track ticket Directors & Sr. Managers in regionCoordinate training opportunities
Lead projects assigned at regional tracksAssist with product training for the Consumer Services and Consumer Sales teamsAssist the Regional Ticket Operations staff on special project needs (including Reseating & declined payment plans)Work closely with the Consumer Services Management team to ensure all action forms are being answered in acceptable time framesEnsure all Event Weekend Ticket Operations are completedCollaborate with Consumer Sales & Consumer Marketing TeamsProvide weekly reports to leadershipWork closely with Corporate Sales / Partnership Marketing on corporate fulfillment process and trackingAssist in developing & implementation of efficiency opportunities within the Ticket OperationsReview track websites for accuracy and efficiency opportunitiesWork with fulfillment staff for any printing / fulfillment needsEnsure compliance with all company controlsAdditional tasks / projects as deemed necessary by managementResponsibilities also include interviewing, hiring, and training leaders & employees; planning, assigning, and directing work, as needed; coaching employees and resolving concernsOther duties as assigned.Qualifications
Bachelor's degree from four-year college or university; or three to four years related experience and / or training; or equivalent combination of education and experience . Bachelor's degree in business, sport management, marketing, or related field preferredMinimum experience of six (6) years with ticketing software, Ticketmaster preferredQualified candidate should have a strong knowledge of current sports ticket sales and operationsBox office experience preferredAble to manage projects from conception to implementationFamiliarity with the sport of NASCAR is a plusKnowledgeable in current and forward-looking technologies evolving the business of ticket sales and operationsExcellent communication skills, both verbal & writtenAbility to lead teams in a fast-paced, revenue-driving environmentSelf-motivated with ability to multitaskEffective interpersonal and leadership skillsExcellent people skills fostering ability to interact professionally with internal and external clients at all levels within the organizationAbility to manage budgets effectivelyAbility to effectively present information to employees, management, stakeholders and prospects in both oral and written formFlexibility to work necessary hours including evenings, weekends & holidaysCustomer service focus; committed to catering to potential clients at every levelStrong attention to detail and accuracyAbility to navigate and problem solve situations with timely resolutionsProficient with Microsoft Office, with an emphasis on Excel, Word, and Outlook; proficient with internet programs and applications, i.e., TicketmasterPrevious CRM Platform experience requiredApply Now!
Learn more about this role and our team by applying at www.careers.nascar.com for consideration.
We are a company unlike any other. We want you to bring your experience, skills and passion to our close-knit, high-energy environment in which our employees thrive and where you can prosper. We know the key to our success is our employees and we offer highly competitive salaries, a solid benefits package focused on wellness, and opportunities for you to grow and develop both personally and professionally. It won't take you long to find out that you are on the right track here at NASCAR!
NASCAR is committed to fostering a diverse work environment where all employees feel valued and empowered. NASCAR is an Equal Opportunity Employer (EEO). We seek to attract and retain the best qualified people available. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity and expression, age, national origin, disability, religion, sexual orientation, genetic information, pregnancy, veteran status or any basis that is protected by applicable law except where a bona fide occupational qualification exists.
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