Customer Service Representative

Job Description

Job Description

We are looking for a detail-oriented and customer-focused Customer Service Representative for a Contract position with potential for long-term placement in Pico Rivera, California. This role involves managing customer interactions, processing orders, and maintaining accurate records to support daily operations. If you thrive in a fast-paced environment and enjoy problem-solving, this position offers an excellent opportunity to grow your skills.

Responsibilities :

• Greet customers at the door and provide excellent customer service during their visit.
• Log all incoming orders into a daily tracking system, retrieve relevant documents, and distribute them to the appropriate department.
• Communicate with customers to confirm incoming orders, ensuring a response time of 30 minutes or less.
• Organize and file job jackets into designated filing cabinets for easy retrieval.
• Create production tickets with detailed box specifications and generate load tags to support backend operations.
• Process sales orders and delivery tickets with accuracy, including adjusting or creating parts as necessary.
• Enter and update sales orders in the system, ensuring all details are correctly documented and printed.
• Maintain accurate logs for all completed backend tasks and processed sales orders.
• Collaborate with team members to address customer inquiries and resolve any issues effectively.
• High school diploma or equivalent education is required.
• At least 1 year of experience in data entry or a similar role is preferred.
• Ability to type at a minimum speed of 35 words per minute with accuracy.
• Proficiency in using computers, including Microsoft Excel and Word.
• Familiarity with Sage Business Works is a plus, but not mandatory.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills for customer interactions.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.