Macy's is hiring : Senior, User Experience Design (Atlanta, GA) in Johns Creek

Senior, User Experience Design (Atlanta, GA)

Join to apply for the Senior, User Experience Design (Atlanta, GA) role at Macy's .

This range is provided by Macy's. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$105,000.00 / yr - $174,900.00 / yr

What we offer – Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, including healthcare coverage, 401(k) match, paid time off, holidays, continuous learning, and leadership development. Additional benefits include merchandise discounts, incentive programs, and more.

Job Overview

The Senior User Experience Designer shapes end-to-end customer and colleague experiences across Macy’s and Bloomingdale’s brands and retail stores. This role requires at least 5 years of experience in digital and service design, and a track record of delivering elegant, scalable, high-quality designs in fast-paced, cross-functional environments. The designer applies systems thinking to unify fragmented touchpoints into cohesive journeys, leverages service design to align frontstage and backstage operations, and applies information architecture to simplify complex ecosystems. They balance business objectives with user needs, conduct field discovery in stores to ground designs in real-world conditions, and design for phygital environments where digital and physical experiences converge. In addition to creating best-in-class experiences, the Senior UX Designer mentors teammates and partners closely with product, technology, research, and business leaders to ensure alignment with Macy’s strategic goals.

What You Will Do

• Design Connected Journeys : Shape domain experiences that align with business goals and user needs, applying systems thinking to ensure end-to-end consistency across digital, in-store, and colleague-facing tools.
• Practice Service Design : Map and orchestrate customer and colleague journeys across frontstage (UI, customer touchpoints) and backstage (processes, tools, and operations) to deliver seamless outcomes.
• Conduct Discovery & Field Research : Partner with researchers and stakeholders to conduct in-store discovery, contextual inquiries, and phygital journey mapping that inform design decisions with real-world insights.
• Architect Information : Apply information architecture principles to organize complex enterprise platforms, workflows, and content into intuitive structures that enhance usability and reduce friction.
• Collaborate Cross-Functionally : Work with Leads, Managers, Product Managers, Engineers, Researchers, and Store Operators to define and design products and services with measurable impact.
• Design at Multiple Altitudes : Move from big-picture vision to detailed execution (wireframes, prototypes, high-fidelity comps).
• Ensure Enterprise Consistency : Design consistently across platforms, including e-commerce, enterprise apps, store operations systems, and point-of-sale for a cohesive omni-channel experience.
• Mentor & Elevate : Coach UX designers and promote best practices in design craft, systems thinking, and stakeholder engagement.
• Validate with Data & Research : Use qualitative and quantitative research, plus KPIs, to test, iterate, and validate design decisions.
• Champion Inclusivity & Connection : Foster a respectful, inclusive, and collaborative environment with colleagues, customers, and communities.

Qualifications

Who You Are

About Macy’s & Equal Opportunity

This job description is not all-inclusive. Macy’s, Inc. reserves the right to amend this description at any time. Macy’s is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

This position may be eligible for performance-based incentives / bonuses. Benefits include 401k, medical / vision / dental / insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

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