Patient Consultant

Primary Function

Provides a positive patient experience with fair, friendly, empathetic, courteous, and quick service. Dispensary Agents are expected to be trained and competent to work in all areas of the dispensary.

Essential Duties and Responsibilities

Reception

• Enthusiastically greet every person coming through the door.
• Provide exceptional service for new patients, answering any questions they may.
• Verify patient / caregiver eligibility on Medical Marijuana Patient Registry
• Calculate patient's remaining day supply allotment.
• Maintain accurate records of patient's identification and registration documents, manage scheduling patient traffic flow, and respond to patient and caregiver inquiries.
• Ensure that all visitors coming into the store have signed the applicable visitor log.
• Maintain an organized environment and facility appearance.
• Comply with current policies and procedures and applicable state and local laws.
• Obtain the appropriate documentation from each patient and caregiver at every visit, ensuring validity of his or her identification, registration, and recommendation in the State's Patient Registry and within the store's POS system.
• Communicate with staff to maintain a steady patient traffic flow to maximize sales and patient satisfaction.
• Monitor patient intake and store's general customer service email, respond to and resolve patient requests, complaints, or compliments in person, through email, and on the phone requesting supervisor support as needed.
• Maintain organization of desk space and waiting room through daily upkeep and light cleaning
• Maintain a positive attitude while representing the Buckeye Relief / Amplify brand.

Budtending

Cashier

Order Processing and Fulfillment

Qualifications and Education Requirements