IT Asset Management Business Analyst (Service Now)

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Who we are :

Shape a brighter financial future with us.

Together with our members, we're changing the way people think about and interact with personal finance.

We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

About the Role :

At SoFi, we are redefining the way financial services power human potential and we know that great technology management is at the heart of that mission. We are building a world-class IT Asset Management (ITAM) program on ServiceNow, and are seeking a highly skilled and strategic Business Analyst to support our ITAM Program.

In this critical role, you'll support the ITAM Leads to create a best-in-class ITAM ecosystem that ensures compliance, optimizes costs, and supports SoFi's dynamic growth. You will bring deep expertise in driving day to day operations, assisting with creation of documentation, reporting on metrics and overseeing annual certification campaigns.

This is your opportunity to leave your mark on a high-visibility, high-impact function in one of fintech's most innovative environments.

What You'll Do :

• Develop the ITAM Ecosystem : Play a key role in building the IT Asset Management (ITAM) program on the ServiceNow platform, establishing a best-in-class ecosystem that ensures compliance and optimizes costs.
• Contribute to ITAM Data Model Build and Governance : Actively assist the ITAM Lead in the design, configuration, and documentation of the core ITAM data model within ServiceNow. Ensure the model aligns with CSDM standards to maintain data integrity and facilitate seamless integration across all ITSM modules.
• Drive Data Integrity and CMDB Accuracy : Proactively identify gaps and establish remediation plans to significantly increase the accuracy and completeness of the ITAM repository and the Configuration Management Database (CMDB), ensuring a reliable foundation for all ITAM processes.
• Help drive Day-to-Day Operations : Ensure processes are executed efficiently, consistently, and in compliance with documented standards. Act as a critical point of contact for operational inquiries and ensure timely resolution of recurring issues.
• Provide Metrics and Reporting : Generate and present regular reports and dashboards on ITAM performance, including asset inventory, lifecycle status, and cost optimization opportunities. You will also create presentations for leadership to showcase program progress and key insights.
• Support Documentation and Process Improvement : Assist the ITAM Lead in defining and documenting ITAM policies, processes, and procedures aligned with ITIL and CSDM frameworks. You will also identify opportunities to streamline workflows and improve data accuracy.
• Oversee Annual Certification : Establish and lead the certification processes including hardware and business applications, working with stakeholders to ensure all assets are accurately tracked and validated for compliance and audits.
• Stakeholder Engagement and Communication : Build strong partnerships with internal teams, including Technology, Finance, and Legal, to ensure ITAM processes align with business needs and regulatory requirements.
• Champion Continuous Improvement : Identify improvements and automation opportunities and utilize analytics and stakeholder feedback to continuously enhance ITAM processes and the ServiceNow platform.

What You Bring :

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and / or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants : Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.