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Healthcare Customer Service Associate
Healthcare Customer Service AssociateVirtualVocations • Paterson, New Jersey, United States
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Healthcare Customer Service Associate

Healthcare Customer Service Associate

VirtualVocations • Paterson, New Jersey, United States
14 days ago
Job type
  • Full-time
Job description

A company is looking for a Healthcare Customer Service Associate.

Key Responsibilities

Conduct outbound engagement phone calls to members to enhance satisfaction

Assist members in navigating the healthcare system and addressing health plan concerns

Maintain empathy and professionalism while documenting call logs and participating in program improvements

Required Qualifications

High School degree or GED equivalent required; Bachelor's degree preferred

Two years of experience in a related field, preferably in healthcare or member engagement

Valid driver's license and clean driving record required

Continuous learning and progress toward certification is encouraged

Fluency in English and Spanish is a plus

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Customer Service Associate • Paterson, New Jersey, United States

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