Customer Service / Consumer Specialist

Job Description

Job Description

JOB SUMMARY :

Join LALA U.S. as a Customer Service / Consumer Specialist and play a key role in ensuring excellent service and support for our customers and internal teams. You’ll process high-volume orders, manage product inquiries, and support quality systems—all while helping maintain LALA’s commitment to food safety and customer satisfaction.

RESPONSIBILITIES / DUTIES :

• Accurately process customer orders via phone, email, web, and EDI
• Resolve customer and product inquiries efficiently and professionally
• Serve as the point of contact for consumer feedback, quality issues, and promotional requests
• Generate and maintain quality issue reports
• Partner with Quality, Risk, Sales, and Marketing teams to resolve concerns and share feedback
• Maintain documentation, shared drives, and corporate quality procedures
• Assist with audits, product evaluations, and training on customer care tools
• Support cross-functional projects and respond to ad-hoc requests
• Responsible for following up on any complaint received through the Claim Adjuster Services (CAS)
• Send complaint samples to external laboratory for analysis and / or identification
• Maintain the customer requirements and customer specifications system

WORK EXPERIENCE / KNOWLEDGE :

FORMAL EDUCATION :

WORKING CONDITIONS :

Salary Range : $44,000.00 - $52,270.00

Why Join LALA U.S.?

We’re a purpose-driven organization, passionate about nourishing families and communities. When you join our team, you join a culture rooted in collaboration, integrity, and innovation.