Senior Security Director, Managed Services

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

AHEAD is seeking an innovative leader over the Managed Security delivery team to support strategic clients across the organization to drive strategy around various operational security services and solutions. This is an opportunity to also work with AHEAD security services team that is operating on the cutting-edge of information security.

This role will oversee and coordinate the activities of managed security personnel and implement security assessment and incident response protocols. Coach personnel on technical issues and verify that they follow all defined and implemented policies to ensure all components are functioning optimally. Establish and maintain metrics that help provide a high level of productivity, supportability, and operational readiness while also participating in project planning activities such as infrastructure enhancements and change management controls.

Roles & Responsibilities

• Key member of the Leadership team
• Manage a team of support administrators, engineers and / or technical leads within the Security Operations Center
• Develop service management strategies and identifying staff, tools, and specialized support to ensure processes are providing maximum efficiency
• Primarily responsible for security event monitoring, management, and response
• Ensure incident identification, assessment, quantification, reporting, communication, mitigation, and monitoring
• Ensure compliance to Service Level Agreements and Objectives, process adherence and process improvisation to achieve operational objectives
• Revise and develop processes to strengthen the current Security Operations Framework, review policies and highlight the challenges in managing SLAs
• Responsible for team & vendor management, overall use of resources and initiation of corrective action where required for Security Operations Center
• Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring
• Responsible for integration of standard and non-standard logs in SIEM
• Creation of reports, dashboards, metrics for managed security operations and presents to leadership team
• Coordination with stakeholders, build and maintain positive working relationships with them
• Responsible for team development including product training, threat analysis, managed security services and soft (people) skills
• Creation of career path framework from Tier 1 to Tier 3 and beyond
• Support the managed security specialist sales team with customer relations
• Maintenance of regular cadence with customers to ensure satisfaction and continued service development
• Travel 20%

Qualifications

Why AHEAD :

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include :

The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.