IT Technician-NonEx

Casino Salem is proud to be a newly opened entertainment destination in Salem, New Hampshire and recently acquired by Churchill Downs, Inc. As one of the newest properties in CDI's expanding portfolio of gaming and entertainment venues, Casino Salem offers team members the opportunity to grow their careers with a company known for its legacy of innovation and success. Here, we foster a culture of collaboration and excellence-where every team member plays a vital role in creating extraordinary experiences for our guests.

JOB SUMMARY

The IT Technician plays a crucial role in providing user support and working

with the Corp IT Teams to provide customer-focused technical assistance for computer hardware and

software, mobile devices, and other tools and products. This role will support internal clients,

thoroughly document problems and steps to resolution, and aid in the creation of processes and

procedures that help improve user experience. The IT Technician will direct unresolved issues to the

next level support personnel but continue to follow up with customers and support personnel until

resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain and support all property-wide user-based computer applications, upgrades, and security by serving as the first point of contact for end-users seeking assistance by phone, email, or in-person

o Monitor, respond to, resolve, and accurately document tickets within the Enterprise HelpDesk Service tool

o Take ownership of requests, follow through, and follow up even after transferring requests to others while regularly updating users on their status and tracking progress

o Document issues, steps taken, and resolution

o Ensure client satisfaction of the resolution provided

o Help enable users to solve their own problems through training and publishing self-service tools

o Resolve general application and hardware issues, i.e.

§ Password Resets

§ Business Applications (e.g., Gaming Applications, Hotel Systems, Marketing Kiosks and POS systems, etc.)

§ Hardware Support / replacement

REQUIRED SKILLS AND ABILITIES

EDUCATION AND EXPERIENCE

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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