Customer Service Representative

We're looking for passionate and driven individuals to challenge the status quo and deliver a phenomenal Customer Support experience. You are a highly accountable self-starter with out-of-the-box thinking, excited about working in a fast-paced, constantly evolving startup environment in a key customer-facing role.

The Role

A Customer Service Representative is the first point of contact for our customers when they report issues or need assistance navigating through our software. This role focuses on providing world-class service to our diverse customer base worldwide and resolving their issues through chat, video, and email support. Additionally, you'll be responsible for creating high-quality end-user documentation regarding Talkpush's features. You will address and resolve customers' technical difficulties and product usage inquiries, and provide consultative support and recommendations to help our customers be successful with their use of Talkpush.

Responsibilities

• Achieve proficiency in understanding Talkpush technically and in real-life applications.
• Offer world-class chat support according to agreed schedules :

Attending to instructional queries.

Qualifications :