UI Tech Services Manager-Columbia

Ui Technical Services Assistant Director

Business is booming in South Carolina! Are you ready to be a part of developing and connecting the next generation of workers in this state? Year after year, experts pick our state as one the best in the country for doing business. Just last year, South Carolina announced more than 14,000 new jobs and $10 billion in capital investment. Entrepreneurs are flocking to cities like Greenville, Charleston, Columbia, and Rock Hill to start and grow their businesses. And our hospitality industry is primed to take off as travelers from around the world continue to discover the beauty and accessibility of South Carolina's mountains and coast.

Here at the South Carolina Department of Employment and Workforce (DEW), we are laser-focused on connecting every jobseeker who comes through our doors with their next great career opportunity! Are you looking for a meaningful position at an agency brimming with optimism and camaraderie that also offers job security, affordable health insurance, great retirement benefits, and work-life balance? If so, continue reading to discover your chance to make a difference at DEW!

Job Description

The UI Technical Services Assistant Director will provide ongoing subject matter expertise and assistance in the management of all technical operations within the Unemployment Insurance (UI) Division in Columbia. In this role you will review and implement UI policies and procedures, as needed. The UI Technical Services Assistant Director will also provide training and technical assistance to UI staff. The selected candidate will serve as an UI Technical expert in the operation of the UI Benefits and Tax Systems. There will be extensive involvement and coordination with vendor leadership teams to resolve defects and implement business process enhancements.

Key Responsibilities

• Coordinate human resource management activities for assigned personnel including development and training.
• Review and analyze federal and state laws, regulations, directives and policies to develop strategies.
• Review agency UI policies and business processes for revisions and improvements that will ensure the UI program is meeting the prescribed federal measures and UI integrity goals.
• Manage day-to-day activities of a team lead and staff in the unemployment section of the UI technical services department.

If you're ready to take on this challenge and help support South Carolina's workforce system, please apply. We look forward to hearing from you!

Education and Experience

A bachelor's degree and 8 years of experience analyzing business user needs, assessing technical solutions, and translating business needs into functional requirements and specifications for system changes.

Preferred Qualifications

Extensive knowledge of state and federal laws, regulations, and guidance governing the unemployment insurance program.

Additional Comments

Supplemental questions are considered part of your official application. Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.