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Healthcare Customer Support Specialist

Healthcare Customer Support Specialist

MAXIMUSCanutillo, TX, United States
4 days ago
Job type
  • Full-time
Job description

Join Our Team! We are looking for dedicated Healthcare Customer Support Specialists who are passionate about making a difference in people's lives every day. Maximus provides you with an opportunity to deliver top-notch service to individuals navigating critical healthcare decisions.

Location : On-site in El Paso, TX

Hourly Base Pay : $15.37 + additional bonus potential!

Schedule : Full-time positions available. Our site operates Monday through Sunday, from 8 a.m. to 8 p.m.

Why Join Us?

  • Competitive Compensation : $15.37 / hr. base pay with a bonus opportunity of over $1,000!
  • Insurance Benefits : Company-paid medical coverage.
  • Educational Support : Tuition reimbursement for your professional development.
  • Retirement Benefits : 401(k) with a company match.
  • Generous Paid Time Off : Includes sick leave and 11 paid holidays.
  • Wellness Support : Employee Assistance Program and wellness resources.
  • Work-Life Balance : Flexible schedules to suit your lifestyle.
  • Career Advancement : Opportunities for growth and development.
  • Meaningful Work : No cold calls or sales; focus on helping others.

Your Role : As a Customer Service Representative, you will :

  • Provide exceptional customer service for routine inquiries via phone, email, web chats, and letters.
  • Utilize a computerized system for tracking and information gathering.
  • Assist customers in completing online applications and submitting them.
  • Maintain thorough knowledge of client regulations and policies.
  • Collaborate with team members to enhance service delivery.
  • Ensure compliance with privacy and HIPAA regulations.

    • Qualifications :

  • High School diploma or equivalent.
  • 6 months of customer service experience.
  • Fluent in English, with clear communication skills.
  • Strong interpersonal skills and ability to manage multiple tasks.
  • Team player with a commitment to providing excellent service.

    • Additional Requirements : Participation in internal training is mandatory to succeed in this role. Candidates must work onsite at our El Paso location, as remote work is not available until after one year of employment with satisfactory performance.

    Join us at Maximus and take this opportunity to be part of a supportive team that truly impacts lives. We value diversity and are proud to be an equal opportunity employer.

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    Customer Support Specialist • Canutillo, TX, United States