Technical Support Specialist

Position Summary

We are looking for a Technical Specialist with a passion for product design, development, and customer engagement and a proven track record of supporting service technicians. Candidates are skilled at understanding electric vehicle technical functions and administering in-depth technical support to remotely based technicians. Candidates also bring a history of working with product engineering and manufacturing teams to create tools to educate and advance the knowledge of vehicle diagnostics and repair.

Position Responsibilities

• Assist technicians via phone, video call or in person with diagnosis and repair
• Creation and ownership of technical training materials including Troubleshooting Guides, R&R instructions, Service Manuals, Special Production Instructions, Retrofit Instructions, etc.
• Administering technical training for new Orange EV hires and customers
• Daily Technical support of Orange EV Field Service and Customer Technicians
• Hands-on collaboration with Manufacturing and Service Team Members
• Working integrally with the Product Engineering Departments on current and future product programs
• Service Diagnostic Computer and Tooling setup

Position Qualifications

Physical Requirements

Orange EV is an Equal Opportunity Employer and seeks candidates for employment.

EEO Employer W / M / Vet / Disabled /

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