Talent.com
Team Member Relations Manager

Team Member Relations Manager

OC Sports & EntertainmentAnaheim, CA, US
30+ days ago
Job type
  • Full-time
Job description

Join Our Team

Help create and develop the future of live entertainment and sports in Orange County!

To enrich the lives in our community through shared experiences, welcoming spaces, and responsible actions.

We are the social and entertainment center of Orange County a place where the cultural kaleidoscope of the region converges and connects. Our vibrant, rich collection of experiences will celebrate the diversity of our community.

Be Safe | Do the Right Thing | Be Generous | Include Everyone | Make it Easy | Be Bold

Team Member Relations Manager

The annual base salary range for this position in California is $100,000 to $125,000 per year. The starting pay for the successful candidate depends on various job-related factors.

We are seeking a dynamic and experienced Team Member Relations Manager to lead and manage employee relations at OCSE. This role is crucial in fostering a positive work environment, ensuring compliance with labor laws, facilitating conflict resolution, and promoting a culture that aligns with our core values. The ideal candidate will have a strong background in employee relations and HR compliance in fast-paced, customer-centric industries.

Responsibilities

Employee Relations & Conflict Resolution

  • Lead complex and sensitive employee relations investigations, ensuring fairness, consistency, and legal compliance
  • Provide guidance and support to managers and team members on conflict resolution, discipline, performance issues, and policy interpretation
  • Coach leaders on proactive employee engagement and team development practices
  • Partner with legal counsel when necessary to mitigate organizational risk

Policy & Compliance

  • Develop, revise, and implement HR policies and procedures that reflect best practices and comply with federal, state, and local laws
  • Ensure consistent application of company policies across locations and departments
  • Conduct training sessions for managers and employees on topics such as harassment prevention, workplace conduct, and performance management

    • Strategy & Culture

  • Collaborate with HR leadership to align employee relations initiatives with business goals and cultural values
  • Analyze trends in employee relations data and recommend proactive solutions
  • Serve as a subject matter expert and thought partner for continuous improvement in employee satisfaction and retention strategies

    • Investigations & Documentation

  • Lead prompt, thorough, and confidential investigations into complaints and concerns
  • Maintain accurate documentation and tracking of all ER issues using internal systems
  • Develop reports and present insights and risk assessments to HR and executive leadership

    • Qualifications

  • Bachelor's degree in Human Resources, Business, or comparable experience
  • 5-7 years of progressive employee relations experience
  • Strong knowledge of labor laws, employment regulations, and HR best practices in California
  • Demonstrated experience handling high-volume or high-complexity ER issues in hospitality, retail, restaurant, or sports organizations
  • Exceptional interpersonal, coaching, and conflict-resolution skills
  • Training and facilitation experience
  • Ability to travel to field locations or venues as needed

    • Preferred Experience

  • HR certifications (PHR, SPHR, SHRM-CP / SHRM-SCP)
  • Experience working in unionized environments
  • Spanish speaking

    • This position is on-site.

    Company : OC Sports & Entertainment, LLC

    Our Commitment : We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

    Create a job alert for this search

    Team Member • Anaheim, CA, US