Nelnet Customer Service Representative - Lincoln, NE

JOB RESPONSIBILITIES

:

2. Utilize basic math & PC skills to track, troubleshoot and accurately update information on customer accounts

3. Maintain and ensure integrity of data and sensitive information

4. Work with our customers across multiple platforms simultaneously to address questions and resolve issues

5. Utilize your developed ability to communicate effectively with both customers and your team

6. Evaluate options available to customer via tool such as internal knowledge base, standard processes, published materials, or escalating to appropriate levels as needed

7. Perform other tasks related to resolving customer needs by displaying ownership and deescalating calls/contacts

8. Research to provide customer inquiries with resolutions in accordance with established laws, regulations, and policies

9. Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy

10. Contribute to Continuous Process Improvement

Additional Requirements per Contract:

· Employment and continued employment are contingent upon obtaining and maintaining a favorable Federal clearance (5C), providing required fingerprints and obtaining PIV-I card in our office

· Must be a United States citizen

· Must have resided in the United States 3 of the past 5 years

· The government security clearance process involves collecting and providing information such as 7 years of previous work experience, previous addresses, contact information of people that can verify this information, etc.

· Must not be delinquent or in default with any federal debt

· Final suitability determination is the sole discretion of the Department of Education

EDUCATION:

High school degree or equivalent preferred.

EXPERIENCE:

1+ year of customer service experience and/or general office experience preferred.

Experience in retail or other customer-facing positions or jobs that require a high degree of providing excellent customer experience is desired.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1. Ability to learn and retain knowledge of the student loan industry
2. Service Excellence
3. Strong oral and written communication skills
4. Listening comprehension, reading comprehension
5. Teamwork
6. Accuracy/Attention to Detail
7. Work with MS Office
8. Business Math
9. Problem Solving
10. Managing Multiple Priorities

#INDLincoln

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: .

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by