Scheduling Outreach Specialist

A company is looking for an Outreach Specialist- Scheduling.

Key Responsibilities

Make outbound calls to schedule patient appointments for various care needs

Follow standardized scripts and document all call activities in real time

Handle inbound calls and assist patients with scheduling and service inquiries

Required Qualifications

High School Diploma or equivalent

2+ years of call center experience, with at least 1 year in an outbound or patient outreach role

Experience using Five9 or similar outbound dialer platforms

Familiarity with EHR systems and ability to document patient interactions accurately

Proficient in Microsoft Office and Google Workspace tools