On-Site IT Support Analyst

This is an On-Site role, Monday - Friday, Business Hours Provide IT Infrastructure support to plant employees and resources.

Gather client and problem information, troubleshoot and resolve when possible, or escalate quickly and accurately when appropriate. Responsibilities:

• Provide operational support and maximum uptime for plant client Desktops, Handheld, Laptops, Process PC's, NetPC's, and Servers (File/Print, Process, SQL, WTS) and Laserjet and Label (Zebra, Datamax, Other) printers, tethered network Switches, Routers, Firewalls, Gather/Capture client and problem information Make use of technical skills, knowledge database and other ITRC resources to resolve problems and escalate problems appropriately Assist in the creation/maintenance of documentation. Assists end users in resolving hardware and software issues by fielding telephone calls, email communication, help desk tickets, diagnosing problems and performing troubleshooting activities.
• Documents, tracks and monitors the problem to facilitate a timely resolution.
• Relies on established guidelines and instructions to perform daily job functions.
• Applicant must have experience supporting Outlook, Windows, Word, Excel and other desktop applications.
• Works under immediate supervision. Microsoft and CompTIA certifications are preferred. $20-$24/HR Powered by JazzHR