Customer Service Rep - I-9 Team

I-9 Document Witness

The I-9 Document Witness serves as a subject matter expert on Form I-9 completion within the i9Success team.

This is an in-office position located in Warminster, PA. This position pays $16.00hr. We are seeking the shift of 12pm-8pm M, W-Sa (Tues / Sun off).

Responsibilities

• Works within our i9Success product. Completes Forms I-9 and handles applicant contact during workflow.
• Responsible for handling incoming e-mails, calls, chats. Investigates issues to determine the proper resolution.
• Works with subjects to process and complete Form I-9.
• Maintaining knowledge base : Staying updated on product knowledge and company policies to provide accurate and up-to-date information.
• Meeting performance targets : Achieving individual and team goals set by the organization.
• Identifying escalation : Understanding the appropriate conversation details to escalate support to the appropriate internal staff member, when applicable.

Required Skills

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent. College degree preferred.

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

Additional Information

All candidates are subject to a drug test and a background screening.

Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.