Samsung Repair Technician

Description

Timely Tech Support & Device Repair : Perform accurate diagnostics, troubleshooting, and repair of a wide range of Samsung devices (e.g., smartphones, tablets, wearables) in accordance with established guidelines and quality standards. Ensure timely completion of all service requests.

Customer Care Journey : Support the full customer journey as required by the Samsung Care business. This includes Front of House (FOH) and Back of House (BOH) Care responsibilities.

Maintain Expert Product Knowledge : Continuously develop and maintain expert knowledge of Samsung products, services, and advanced repair procedures.

Adherence to Operational Procedures : Follow all established parts inventory processes to ensure accurate tracking of components used for repairs and contribute to efficient stock levels. Adhere to all operational KPIs and best practices.

Problem Solving & Innovation : Utilize an innovative mindset to find creative solutions for complex technical issues.

Professional Interaction : Always maintain a professional and high-energy attitude, ensuring positive interactions with fellow employees and providing clear, concise updates to customers on the status of their repair.

Support Store Initiatives : Participate in store launches and broader company initiatives as needed, contributing to the overall success of the Samsung Tech and Repair Support center.

Qualifications :

Technical Repair Experience : 3+ years of hands-on experience in device repair and technical troubleshooting within a fast-paced, tech-forward retail service environment.

Problem Solver : A natural problem-solver with strong analytical skills to diagnose issues and implement effective repair solutions.

Product Acumen : The ability to quickly acquire and maintain a high level of technical knowledge regarding Samsung products and their components.

Situational Adaptability : Highly adaptable with strong attention to detail and a passion for teamwork. Ability to multitask in a dynamic environment.

Communication Skills : Excellent communication skills to clearly and concisely provide updates on repair status and technical information to customers and colleagues.

Commitment to Quality : Strong dedication to achieving high-quality repair work and meeting operational KPIs.

Additional Requirements :

Proficiency in cloud-based computer systems and diagnostic tools

Ability to work retail service and weekend hours frequently

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