Encore Global is hiring : Director of Operations, Venues- Audio Visual @Renaissan

Position Overview

Responsible for supporting the Director, Event Technology with all audio-visual services duties in locations producing greater than three million dollars in revenue. Acts as a liaison between the Operations and Sales teams. Maintains a profitable location while controlling costs and achieving the overall goals of the organization.

Key Job Responsibilities Directs the operations team on daily equipment setups and strikes.

Ensures appropriate business levels will be accommodated by scheduled staff members and delegates tasks appropriately.

Mentors and supervises operational staff to provide outstanding customer service, ensuring that room sets are completed according to the company’s standards.

Establishes excellent working relationships with hotel / resort staff and executives, team members, neighboring locations, and all vendors.

Utilizes the billing system to coordinate invoicing activities and ensures accuracy.

Asset Management Ensures that inventory control procedures are followed to maintain proper inventory levels while also maintaining safety, security, and quality assurance of all gear.

Manages the on-site equipment inventory and sources internal gear from other locations before sub-renting externally.

Ensures that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.

Keeps the inventory in good working condition and acts quickly to have gear repaired as necessary.

Researches and remains current on new technology and equipment to purchase.

People Development Maintains a positive employee relations environment for all Audio Visual and Business Center (if applicable) team members.

Manages staff to support the growth of the business and accomplish the organizational goals.

Provides focused and continued coaching to develop the skills of team members.

Manages human resources activity including selection, performance management, and training and development.

Portrays a polished, professional image according to the guidelines in the Employee Guide and / or hotel standards and ensures the team adheres to the same standards.

Training and Development Ensures employees are properly trained in all areas.

Supports property-wide training programs including but not limited to OSHA, Safety, Educational and Employee Enhancement programs.

Provides mentoring and coaching to assure the continual development of team members.

Trains technical staff and models appropriate use of all technical equipment.

Recommends team members for additional training opportunities as needed.

Job Qualifications High School Diploma is required. Bachelor’s degree is preferred

3+ years of audio-visual experience

1+ years of supervisory experience

Working knowledge of audio-visual equipment in a live show environment

Experience handling pre-planning and operations of large audio-visual events

Proficiency with the use of computer hardware

Proficiency with computer software and programs, including the Internet and Microsoft Office

Effective leadership abilities and customer satisfaction focus

A valid driver’s license is required for team members in positions that operate Company vehicles

Competencies Deliver World Class Service : Hospitality, Ownership

Do The Right Thing : Manages Ambiguity

Drive Results : Directs Work, Achieves Goals

See The Big Picture : Financial Acumen

Value People : Builds Effective Teams

Physical Requirements Sitting : 2-3 hours per day

Standing : 3-4 hours per day

Walking : 3-4 hours per day

Stooping : 0-1 hour per day

Crawling : 0-1 hour per day

Kneeling : 0-1 hour per day

Bending : 0-1 hour per day

Reaching (above your head) : 0-1 hour per day

Climbing : 0-1 hour per day

Grasping : 0-1 hour per day

Lifting Requirements : 0 - 15 lbs

• : Occasionally, 16 - 50 lbs
• : Frequently, 51 - 100 lbs : Never, Over 100 lbs : Never

Carrying Requirements : 0 - 15 lbs

Auditory / Visual Requirements : Close Vision : Continuously, Distance Vision : Continuously, Color Vision : Continuously, Peripheral Vision : Continuously, Depth Perception : Continuously, Hearing : Continuously

Pushing / Pulling Requirements : 0 - 15 lbs

Work Environment Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.

Salary Pay Range : $54,115.14 - $66,291.05

Encore is committed to providing the best benefits options for our employees and families.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences.

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