Medical Office Assistant

Hi,

I hope you're doing well. My name is Swati, and I'm reaching out from HireTalent, a global staffing and recruitment firm. We're currently hiring for an exciting opportunity for the role of Medical Assistant based in Irwindale, CA.

Please find the job details below. If you're interested or would like to learn more, feel free to reach out to me at swati.rai@hiretalent.com or call / text me directly at (351) 228-4123.

Title : Medical Assistant

Location : Irwindale, CA

Duration : 4+ months contract

Payrate : $22-$24.30 / hr. on W2

Schedule : 8 : 30am-5pm

Position Overview / Project Details : Performs necessary duties in supporting a large volume of patients, both new / prospective and current / established, in scheduling and relaying information to or from care team, using established scheduling guidelines; and in facilitating internal communication across organisation. Answer monitored and recorded telephone calls : relays incoming calls / messages; coordinates appointment scheduling with doctors, staff, nurses, patients and other medical departments over the phone. Documents phone call using sales force and schedules appointments in EPIC / Salesforce.

Within guidelines for organisation, department and clinic, Schedules a variety of appointments in EPIC / Salesforce and other systems, communicates with provider, care team and leadership to facilitate timely and appropriate scheduling.

Use problem solving and critical thinking skills to follow up with patient on scheduling related issues or communicating when they can expect to receive a call back from providers, extenders or nursing staff.

Provides services that are accurate, reliable, courteous and timely within established service levels. Identifies patients in crisis with urgent clinical needs and refers appropriately.

Schedules patient appointments as directed by the provider requests. Demonstrates an in-depth understanding of the flow of the patient scheduling process within the paper and electronic environments. As applicable – collaborates with other departments to schedule complex appointment types.

Minimum Qualifications & Experience : Two years related experience in a medical office / healthcare setting or in a call / contact center.

Minimum Education : High School or equivalent

Essential Functions :

Best Regards,

Swati Rai

Account Manager | HireTalent | A Creative Solutions Services Company

Phone : (351) 228-4123

Email : swati.rai@hiretalent.com