Job Description
Job Description
Job description
We are seeking a motivated and energetic individual to work in our Service Business Development Call Center to contact and follow up with existing and potential customers. Previous call center experience preferred, but we are willing to train the right person. The Service BDC Representative’s primary responsibilities include :
- Contact and communicate with customers to identify automotive needs
- Receive a high volume of inbound calls
- Set appointments for customers
- Contact customers to confirm appointments
- Respond to internet inquiries from customers by email with vehicle information
- Great customer service skills & motivation to be successful
- Be able to create and maintain customer relationships
- Strong computer & phone skills (type and talk at the same time)
- Appointment setting experience a plus
- Great communication skills
- Able to multi-task
- Bi-lingual is always a plus!
- Team player
We Offer :
The high levels of compensation including commission and client satisfaction bonusesFlexible schedulingHealth and dental coveragePaid vacationsPaid Factory training, ASE and other specialized training401K retirement planOutstanding employee facilitiesEmployee discounts on vehicles, parts, and servicesClean, well-maintained work environmentCareer developmentQualifications
Automotive Service BDC Representative Qualifications
Dealership experienceRetail salesCustomer serviceSales supportPhone etiquetteCommunication skillsAppointment schedulingComputer skillsExperience in outbound salesUpselling expertiseOrganizational skillsAbility to handle cold calling tasksJob Type : Full-timePay : $2,500.00 - $4,000.00 per monthSchedule :
8 hour shiftWork Location : In person