Director Upskilling and Learning Innovation

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a highly skilled and motivated Director, Upskilling and Learning Innovation to join our dynamic team. This role is pivotal in driving learning for our Global VD Sales and Solutioning team.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Key Responsibilities

Learning Strategy & Innovation

Develop and execute a forward-looking learning strategy aligned with business goals and workforce transformation.

Champion the use of AI and adaptive learning technologies to create sophisticated and optimized learning journeys.

Course Design & Development

Lead the design of high-impact learning programs using evidence-based instructional design methodologies.

Oversee the creation of digital, blended, and experiential learning formats tailored to diverse learner needs.

Technology & Tools Leadership

Evaluate, implement, and manage cutting-edge learning platforms and authoring tools (e.g., Articulate, Adobe Captivate, Synthesia, LMS systems).

Integrate AI tools (e.g., generative AI, chatbots, recommendation engines) into learning workflows and content creation.

Stakeholder Engagement

Collaborate with business leaders, and subject matter experts to identify skill gaps and learning priorities.

Drive adoption and engagement through compelling communication, change management, and enablement strategies.

Measurement & Optimization

Define KPIs and success metrics for learning programs, use data analytics to assess impact and continuously improve.

Stay ahead of industry trends and emerging technologies to ensure learning solutions remain innovative and relevant.

Craft performance scorecards that drive decisive actions, to ensure visibility and accountability across the organization.

Qualifications

Basic Qualifications

10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g., Masters / MBA / JD / MD) or at least 3 years of work experience with a PhD.

Preferred Qualifications

12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 6+ years of work experience with a PhD.

Additional Information

Work Authorization : Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Work Hours : Varies upon the needs of the department.

Travel Requirements : This position requires travel 5-10% of the time.

Mental / Physical Requirements : This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY : The estimated salary range for a new hire into this position is 163,500 to 278,800 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA / HSA, Life Insurance, Paid Time Off, and Wellness Program.

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