Customer Service Representative

Robert HalfNorth Canton, OH, US

30+ days ago

Job type

Full-time

Job description

Job Description

Customer Service Representative

Position Overview :

We are looking for a personable and detail-oriented Customer Service Representative to join our team. Acting as the face of our organization, you will serve as a primary point of contact for customers, ensuring their needs are met with professionalism and efficiency. This role requires strong problem-solving skills, digital fluency with customer support tools, and outstanding communication abilities. The ideal candidate will thrive in a fast-paced environment and be committed to delivering exceptional customer experiences.

Key Responsibilities :

Customer Interaction : Provide friendly, knowledgeable, and efficient assistance to customers—whether handling inquiries, resolving complaints, or managing account-related transactions. (Source : Robert Half Salary Guide)
Problem Solving : Analyze customer issues and offer solutions or escalate cases to appropriate teams when necessary to ensure resolution.
Digital Proficiency : Leverage CRM platforms and support automation tools to log interactions, generate reports, and optimize workflows. (Source : Robert Half Salary Guide)
Service Excellence : Develop a rapport with customers to understand their unique needs and recommend appropriate products or services.
Operational Efficiency : Assist in cross-functional process improvements to help enhance the overall customer experience and streamline internal tasks. (Source : Robert Half Salary Guide)

Qualifications and Skills :

Proven customer support or public-facing experience; experience in banking, retail, or related fields is a plus.

Strong computer literacy, including proficiency with CRM systems and automation tools.

Excellent verbal, written, and interpersonal skills.

Adaptive problem-solving and decision-making abilities in a dynamic environment.

Strong organizational skills and attention to detail to manage multiple requests effectively.

A professional and service-oriented demeanor at all times.

Additional Information :

With growing emphasis on hybrid responsibilities, our customer service representatives not only manage traditional support duties but also contribute to ongoing innovations in customer service delivery. This position offers opportunities for career development in a supportive and evolving workplace environment.

Interested in joining a forward-thinking team? Apply today!

Fluent in English, both written and verbal communication.

Demonstrated ability to solve complex problems and make decisions in customer account management.

Strong interpersonal skills with a focus on building and maintaining customer relationships.

Proven experience collaborating with supply chain and other departments to achieve objectives.

Proficiency in Microsoft Excel and intermediate system analysis.

Minimum of 3 years of experience in customer service, preferably in manufacturing or supply chain logistics.

Ability to handle inbound and outbound calls with professionalism and efficiency.

Capability to work effectively in a team environment and lead by example to meet shared goals.

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Customer Service Representative • North Canton, OH, US