Desktop Support Technician

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We are seeking a customer-focused Desktop Support Technician to join our IT support team. The ideal candidate is proficient in computer hardware, software, and related systems, detail-oriented, energetic, and possesses exceptional communication and organizational skills.

Overview

The Desktop Support Technician is responsible for the day-to-day management of the organization's PCs, terminals, monitors, laptops, handheld devices and other network-connected or related hardware. This position ensures proper execution of software residing on desktop systems and collaborates with network and server administrators to support desktop-related infrastructure.

Responsibilities

• A deep understanding of computer hardware components, operating systems (Windows, macOS, Linux), and various software applications.
• Understanding network fundamentals, including protocols, connectivity issues, and network device management.
• The ability to analyze situations, identify the root cause of issues, and develop effective solutions.
• Effective communication skills, both verbal and written.
• Knowledge of security concepts, such as virus mitigation and user account management.
• Install, configure, and upgrade operating systems, software applications, and hardware components.
• Perform imaging and deployment of endpoints, ensuring proper configuration and security.
• Connect desktops and laptops to printers and other peripherals.
• Maintain inventory of IT assets including hardware and software and detailed record keeping.
• Periodic interface with hardware vendors to provide warranty support on systems.
• Perform routine inspections, maintenance, and updates of computer systems and software.
• Maintain VOIP phone system.
• Work with MIS to ensure users issues are resolved on a timely basis.
• Travel between office locations or remote sites to provide on-site support weekly.
• Performs other duties as assigned by the Technology & Support Coordinator.

Minimum Qualifications

Knowledge, Skills, And Abilities

Physical Demands And Work Environment

Location : Atlanta, GA

Salary : $37,000.00-$45,000.00

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