Customer Service Representative, full time, days

Diagnostics Customer Service Representative

The Diagnostics Customer Service Representative works under the general supervision of the Lab Informatics & Client Service Manager and serves as an integral member of the Customer Service team. The Diagnostics Customer Service Representative works closely with all members of the Diagnostics teams to meet the service needs and expectations of our clients, patients, and health care providers. Primary duties include answering or redirecting incoming inquiries from patients and providers using a variety of information resources, maintaining competence in several job functions which may include direct patient assistance, phones, courier services, client supply distribution, test ordering, and the use of Diagnostics and organizational software programs. Strong verbal and written communication skills, in a fast paced medical environment, will allow persons in this role to identify and communicate patterns or trends of service issues so that processes can be modified and stabilized as needed.

Job Type : Full Time, 80 hours every two weeks

Shift Length : 9 : 30am-6pm (Mon-Fri)

Education Requirements :

High school diploma / GED, or higher education

Standard Work Practices

• Promotes patient and customer safety by maintaining established departmental policies and procedures, objectives, safety, environmental and Infection Control standards.
• Maintains patient right of confidentiality at all times by complying with the standards of the HIPAA law Protecting Health Information (PHI).
• Prioritizes and performs day-to-day operations and responsibilities effectively to support Diagnostics teams.
• Maintains and can demonstrate competence in at least three service functions related to direct patient and / or client interaction.
• Maintains competence with software programs (Diagnostics and organization-wide) as applicable to the Diagnostics Customer Service role.
• Organizes and facilitates transfer of Diagnostic's electronic records.

Communication

Use of Resources

Holland Hospital is an Equal Opportunity Employer, please see our EEO policy