Entry Level Customer Service Rep

About Us

At Biz Voice Boost, we specialize in providing tailored communication solutions that help businesses connect with their customers more effectively. From call center support to lead generation and client retention strategies, our team is passionate about delivering outstanding customer experiences.

Position Overview

We are seeking a motivated and reliable Customer Service Representative to join our Houston team. In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our services.

Schedule : Full-time, Monday to Friday

Location : On-site position in Houston, TX

Pay Range : $18.50 - $27.00 per hour

Responsibilities :

Answer incoming calls and respond to customer inquiries in a professional manner

Provide accurate information regarding services, products, and company policies

Handle customer concerns, complaints, and issues with empathy and efficiency

Collaborate with team members and supervisors to improve service quality

• Meet performance goals, including response time, call handling, and satisfaction metrics

REQUISITOS MÍNIMOS

Qualifications :

High school diploma or equivalent; some college is a plus

Strong verbal and written communication skills

Ability to multitask, stay organized, and remain calm under pressure

Basic computer literacy and comfort using CRM or ticketing software

A positive attitude and commitment to excellent customer service

What We Offer :

Health, dental, and vision insurance options

Paid training and ongoing professional development

Opportunities for career advancement within the company