PRO Service Back Office Agent
MielePrinceton, New Jersey, USA- Full-time
About Miele
What does it take for a family-run company to become world market leader in the premium domestic appliance segment It takes more than offering average products run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers.
Make our claim your challenge - whether in Gütersloh Melbourne or Singapore! Become one of more than 23000 Miele employees in 50 countries around the
world who are committed to making our products even better every day - and help us to expand our innovation leadership.
About your workplace
Giving technical support to customers direct field service technicians and independent service providers while they are performing service. Responsible for all service-related activities which include overseeing service call processes scheduling of service calls documenting closure of service calls confirming installation site preparation processing part orders and other related duties as assigned. Support sales growth by identifying leads for service contracts consumables and replacement machines. Adherence to Mieles core principles professional appearance and conduct standards.
Your Responsibilities
- Support Field Service agents in diagnosing and troubleshooting repairs of Professional Products
- Assist Field Service Representatives in successfully performing job requirements in accordance with policy and procedures
- Recommend parts for repairs of pending service orders
- Support dealer and sales generated service requests
- Support installation and qualification of Professional products
- Support in-servicing on the proper use and care of all Professional products
- Support of preventative maintenance tasks on all Professional products
- Complete documentation of service call process including resolution text and completion codes
- Contact customers and dealers to schedule service calls for Miele service technicians and third-party service companies
- Assist other groups with Technical Support via telephone or e-mail as needed
- Automatic and Manual scheduling of service technicians in an efficient manner based upon territory assignments
- Contact customers to review site preparation checklists for scheduling of installations
- Complete additional training on products and new system processes
- Contribute to the continuous improvement of technical documentation and technical resources
- Review and process service activities using SAP computer systems
- Maintain the highest level of customer service and quality
What we are looking for
The salary range for this position is $50000 to $60000 annually plus bonus. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience relevant skills and alignment with market data.
Benefits
Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE / AA : M / D / V
Required Experience :
Unclear Seniority
Key Skills
Business Intelligence,Bidding,Accounts Assistant Credit Control,Account Development,Content Development,Lab Testing
Employment Type : Full-Time
Experience : years
Vacancy : 1
Yearly Salary Salary : 50000 - 60000
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Service Office Agent • Princeton, New Jersey, USA