ServiceNow Developer at Department of Pesticide Regulation Sacramento County, CA

ServiceNow Developer job at Department of Pesticide Regulation. Sacramento County, CA.

Job Description and Duties

Are you interested in a meaningful and impactful career? Would you like to contribute to protecting people and the environment and accelerating a statewide transition to sustainable pest management? The Department of Pesticide Regulation (DPR) could be the place for you! DPR is seeking an energetic and motivated Information Technology Specialist I for our Information Technology Branch team.

The Information Technology Specialist I (ITS I) is responsible for the configuration, development, administration, and maintenance of the department's ServiceNow platform. The incumbent will utilize ServiceNow software development methodologies and best practices to conduct requirements analysis and system design while providing continued operation support for ServiceNow. The incumbent is responsible to develop and modify ServiceNow catalog items, flows, forms, workspace, lists, custom scripts, business rules, UI components. Work with functional and admin teams to deliver automated workflow solutions in ServiceNow. Collaborate with ServiceNow admins across the Agency to align initiatives and platform standards. Engage with internal stakeholders and IT staff to understand business requirements and translate it into functional specification. Create and maintain comprehensive documentation for processes, configurations, workflows, solutions and ensure that best practices and ITIL frameworks are followed. Work across the IT Branch to improve the platform adoption and user experience of ServiceNow. Prepare and conduct training sessions for users on newly developed catalog items. Stay informed of industry trends and new platform enhancements.

You will find additional information about the job in the .

Working Conditions

• Performance of these duties requires the use of computers, infrastructure hardware, networks, databases, electronic mail (both internal and external), voicemail, and the Internet.
• May occasionally work evening or weekend hours in response to system outages / recovery, maintenance, or upgrade activities.
• Occasional statewide travel on short notice may be required to support regional office locations. Travel may require overnight stays, driving, and flying.
• Performance of the duties indicated for this position occasionally require the ability to lift and transport equipment up to 50lbs.

NOTE

This position may be eligible for hybrid telework under Government Code 14200 for eligible applicants residing in California, subject to the candidate meeting telework eligibility criteria set forth in the CalEPA telework policy and / or future program need. Employees not residing in California are not eligible for telework. Regardless of telework eligibility, all employees may be required to report to the position's designated headquarters location, as indicated on their duty statement, at their own expense.

Special Requirements

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate :

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Supplemental Questionnaire

You must answer the supplemental question in its entirety and follow all instructions for answering the question in order to be considered interested / eligible in the position.

Instructions :

The response should be no more than one page in length, double-spaced, in 12 pt. Arial font. Indicate your name and question at the top of each page.

Question :

Provide an example of a time when you identified and implemented a process improvement or workflow automation within the ServiceNow environment. What steps did you take, and what was the outcome of your efforts?

Note : Resumes, letters, and other materials will not take the place of the supplemental application.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job :

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