Job description :
At Quantum Recruiters we focus intently on providing talent to leading employers throughout the Pacific Northwest. For over 80 years, our client has built a reputation based on taking great care of people by delivering insurance plans to individuals and businesses throughout the Northwest. We are currently recruiting to fill a full time, contract Director of Care Management position within the healthcare industry.
- This is a 3-4 month contract position, and candidates can be located in Springfield, Boise, Bend or Portland, OR.
The Director of Government Care Management is responsible for leading, developing, and operationalizing care management / care coordination within the population health strategy for our Medicare (HMO, PPO) and Medicaid (5 CCO Regions). The Director of Care Management Government works within and across a matrixed environment to develop and lead a proactive and evolving care management strategy, incorporating performance improvement, regulatory adherence, accreditation, and Dual Eligible Special Needs Plan (D-SNP) Model of Care (MOC) compliance.
Essential Responsibilities :
Responsible for leading organization-wide Care Management (CM) initiatives, programs, plans, and policies in accordance with strategic business objectives, professional standards, and applicable regulatory requirements.Accountable for oversight and compliance CM role in the D-SNP Model of Care (MOC), including :Monitoring, oversight, and quality assurance of D-SNP CM reporting and audit universes.Developing and monitoring key process and performance metrics to ensure high-quality, compliant operations and product performance.Enhanced coordination between Medicare and Medicaid with leaders of other clinical programs (e.g. quality, pharmacy, utilization management and transitions of care) to ensure member needs are met.Champion member centered care as a philosophical approach to inform Care Management strategies and programs. Champion motivational interviewing as the foundation of our overall Care Management program.Lead a culture of innovation to advance new CM models and processes that better serve members and their families, with the goal of reducing medical spend and enhancing quality metrics / outcomes.Liaison between IT, Analytics, and HS leaders to support the population health management platform to ensure regulatory compliance, scalability and reporting needs are met.Accountable for CM collaboration and alignment with clinical quality initiatives (NCQA, CMS Stars, OHA QIM), performance, improvement programs as needed.Promote best practice recommendations, evidence-based standards, and regulatory requirements to ensure adherence to CMS, NCQA, Oregon Health Authority.Perform employee management responsibilities to include but not limited to hiring and termination decisions, coaching and development, rewards and recognition, performance management, and staff productivity.Ability to interpret / explain complex data, information and outcome measures to key stakeholders including senior leadership and executive management.Accountable for the development and monitoring of department budgets and monitoring budget vs. actual throughout the year.Accountable for continuous process improvement utilizing lean methodologies, visual boards and daily huddles to monitor key performance indicators and identify improvement opportunities.Superior problem-solving skills, including the ability to identify issues, analyze data and resolve in an effective and timely manner.Responsible for ensuring CM support for Request for Proposals (Medicare / Medicaid)Lead efforts advance the integration of physical, behavioral, and oral health programs into the CM model.Collaborates with Medical Directors and Regional Care Teams to address member care needs.Supporting Responsibilities :
Serve on designated committees, teams, and task groups, as directed.Work with Medical Directors in responding to inquiries or complaints and pertinent report preparation for other review functions.Work collaboratively with the UM Director to ensure seamless care transitions across the care continuum and to establish best practice strategies for managing members across LOB’s.Participate in and support project teams led by other departments and provide necessary input to support the goals of colleagues.Meet department and company performance and attendance expectations.Follow the privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.Perform other duties as assigned.SUCCESS PROFILE
Work Experience : At least seven (7) years of experience with varied medical exposure required. Minimum of 3 years management or supervisory experience required. Knowledge and experience with Medicaid and Medicare clinical operations in health plans including medical management platforms, is required. Experience in case management, disease management, utilization management and program development using evidence-based medicine required. Prior success in healthcare integration, process development and program implementation is desirable. Additional experience managing complex work processes, including D-SNP, Medicaid, Medicare, Quality Programs (CMS Stars, OHA, NCQA) preferred.
Education, Certificates, Licenses : Clinical Bachelor’s degree required. Registered nurse or behavioral health clinician with current unrestricted state license preferred. Master’s degree strongly preferred. Certified Case Manager Certification (CCM) as accredited by CCMC (The Commission for Case Management) is strongly desired at time of hire. CCM certification required within two years of hire.
Job Types : Full-time, Contract, Temporary
Work Location : Hybrid remote in Springfield, OR 97477