Triage Clinician

At Urology Austin , our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care.

In choosing a career with Urology Austin , you are choosing to improve the lives of patients and their families through a collaborative team-driven approach in an innovative, quality-driven, community-based setting.

Better Medicine.

Better Care.

Job Summary :

• The Triage Clinician plays a critical role in Urology Austin’s centralized triage and contact center, serving as the first clinical point of contact for patients seeking assistance.
• This position is responsible for evaluating patient needs via phone and electronic systems, collecting and documenting clinical information, and executing delegated non-licensed clinical tasks under appropriate supervision.

Certification is required to ensure competency and alignment with scope-of-practice expectations under Texas law Reporting :

Previous triage or care coordination experience Familiarity with HIPAA-compliant remote work standards (if remote) Essential Job Duties Clinical Communication - Delegated and Supervised Answer and triage incoming calls using Patient Sync and EMR in accordance with approved protocols Log into phone systems daily and remain available to receive incoming calls during scheduled shifts Communicate provider-reviewed test results to patients as directed without interpretation Relay provider-approved medication orders to pharmacies per documented instructions Document all patient communication accurately and completely in the EMR and triage system Coordinate follow-up on labs, imaging, procedures, or referrals based  on provider orders Data Collection and Charting :

Request and organize outside medical records, imaging, or prior authorizations Support cross-functional communication with site clinics, billing, and clinical staff Maintain daily availability and responsiveness across all assigned work applications Patient Education :

Physical Demands :

Work Environment :