Manager ITransportation - Quality

Manager I Transportation - Vehicle Maintenance

Under general supervision, the Manager I Vehicle Maintenance plans, manages, coordinates, and administers portions of the Detroit Department of Transportation's (DDOT) vehicle maintenance operations. An employee in this class is accountable and responsible for the management activities of a specific portion of a departmental control, operational, or reporting activity or for providing a citywide service function of equal responsibility.

This position oversees the maintenance, repair, and inspection of DDOT's fleet of buses to ensure safety, reliability, and compliance with all regulatory requirements. The Manager I directs daily operations, manages staff and resources, develops and implements maintenance schedules, and ensures adherence to departmental policies and performance standards. The role also involves analyzing data and reports, identifying operational improvements, and collaborating with other divisions to support the efficient delivery of transit services across the City of Detroit.

Essential Duties and Responsibilities (may perform other duties as assigned) :

• Manages the methods, procedures, work flow, priorities, and operations of a department major section or staff activity.
• Develops and implements methods to evaluate current systems and identifies critical areas for improvement.
• Develops and implements procedures to improve processes and quality of services.
• Aligns operational goals with department strategic plan and coordinates their implementation and evaluation.
• Manages Function's tasks and obtains approval and assistance from higher level management for actions to broaden service or control strategies.
• Administers the implementation and management of special programs and projects.
• Instructs employees on policy interpretation.
• Participates in joint activities with other division managers and department representatives to address customer service concerns.
• Implements and evaluates plans to resolve organizational and operational problems.
• Establishes goals, measurements, and performance standards aligned with department mission.
• Evaluates employee performance through collaboration on assignments and projects and review of results.
• Collaborates with employees on their professional skill and competency development.
• Confers with employees on questions and concerns of performance, attendance, conduct, and changes to policies and procedures.
• Prepares section annual budget.
• Supervises and prepares analytical and statistical reports.
• Serves on committees and teams for special projects and initiatives.

Qualifications (required) :

Preferred Qualifications :

Knowledge of vehicle maintenance shop operations, including knowledge of : parts, materials, heavy duty vehicle repairs, preventative maintenance programs, tools and equipment used in the repair of motorized equipment and vehicles.

Interview : 70%

Evaluation of Training, Experience & Personal Qualifications (T.E.P.) : 30%

Total Interview and Evaluation of (T.E.P.) : 100%

Additional points may be awarded for :

Knowledge of :

Skill in :

Ability to :

Distinguishing Characteristics :

Must be able to perform the major job duties of the class, which involve reading standard English text, conducting team meetings, and frequent oral and written communication with others. Work is sedentary to light. Work is performed in a typical office environment with exposure to computer monitors. Some assignments require site visits and occasional travel.