Customer Support Specialist

Job Description

This is a remote position.

Job Summary :

We are seeking a detail-oriented, empathetic, and solution-focused Customer Support Specialist to join our team. In this role, you’ll serve as the first point of contact for customers, providing timely and effective assistance through email, chat, and / or phone. You’ll help resolve issues, answer questions, and ensure a high level of customer satisfaction across every interaction.

Key Responsibilities :

Respond to customer inquiries via email, chat, or phone in a professional and timely manner

Troubleshoot product or service issues and guide customers to solutions

Document and track customer interactions using CRM software (e.g., Zen desk, Salesforce)

Escalate complex issues to senior team members or technical support as needed

Follow up with customers to ensure their issues are fully resolved

Maintain a deep understanding of company products, services, and policies

Identify trends in customer issues and report feedback to improve the user experience

Requirements

Required Qualifications :

High school diploma or equivalent (Bachelor’s degree preferred)

Excellent written and verbal communication skills

Strong problem-solving and critical-thinking abilities

Comfortable using help desk tools (e.g., Zendesk, Freshdesk, Intercom) and CRM platforms

Ability to multitask, prioritize, and manage time effectively

Empathetic and patient approach to resolving customer concerns

Benefits

Flexible Schedule

Career Growth opportunities

Requirements

High school diploma or equivalent (Bachelor’s degree preferred). Excellent verbal and written communication skills.